Robert Welch Duo Scoop Service Award
Customer Services & Fulfilment duo claim joint honours for going the extra mile.
Two Robert Welch customer service team members have been awarded joint honours in the Outstanding Customer Service Category at the Campden Business Forum’s Business Awards. The award recognises that Stephen Knight and Julia Trott “demonstrated excellent service by going ‘above and beyond’ to deliver outstanding customer service.”
Julia said: “It’s a great feeling to have won this award – I was thrilled to be on the stage to receive the trophy. Every business in Chipping Campden has lovely people working for them and I’m ever so pleased that people think that highly of the work I do. To be honest, I think it’s easy to be helpful to our wonderful customers.”
Steve said: “It’s not about me – it’s about the team and this is their award. I take pride in what I do and equally I am upset if I make a mistake. For me, it’s got to be fun to come in to work and I’ll never ask anyone to do something I wouldn’t do myself. Everyone kept the award a secret from me and announced it at this morning’s team meeting. I’m so proud.”
Both Stephen and Julia were nominated by their colleagues and their submissions were filled with quotes received from many of the delighted customers impacted by each of them. They include such testimony as that from a gentleman called Anthony, who said he’d never received such service in all his 82 years and their efforts are so gratefully appreciated by all their colleagues, too.
Joint Managing Director, Alice Welch, said: “We’re a family business and I’m thrilled that our team takes such pride in their work – it’s what makes buying from Robert Welch Designs such a delight. I’m so very proud of all the hard work our customer services and despatch teams put in and that it’s been recognised by such a prestigious local award. There are so many great businesses in Chipping Campden, we’re over the moon.”
The awards were held at the Cotswold House Hotel and were attended by all the leading businesses in the Chipping Campden area. For 2018’s Awards, Robert Welch Designs are very pleased to announce that they will be taking on the sponsorship of the Customer Service Award from current sponsor, NFU Mutual.